What Is The Best Customer Tracking/sales Software Application For A Small Business?

I run a small tutoring business and need a way to track leads, capture customer information and run analytics on my data. We also need to be able to track things like how many hours the student has used, the amount spent, total bill and what lead channel was used so we need to be able to customize fields and tables. I would prefer to have an online service (SoS) host this opposed to having to install but this is not a requirement. Also we are looking for something that can be easily implemented and supported.
Does anyone have any recommendations on a good solution? If you are speaking from experience it would be great if you can tell me how you used the application, the ease of use and the cost. We are a small shop (3 employees) so we are looking for something affordable but with great tools.
Any feedback is greatly appreciated!

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I Am Creating A Yahoo Answers For Software Developers Within My Organization. How Should I Market This?

Basically we have an internal website where we used to have forum, however, it was not used at all. My team has developed a tool similar to Yahoo Answers and I am brainstorming some marketing ideas to get everyone to use this fantastic tool.
Anything would be great, thank you.

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