Computer Issues! Will You Help, Please?!!?
Operating System: Vista Home Premium
Computer Make: Gateway
Computer Model: GT5438
Computer Age: 2 years
Issue: I went to turn my computer on after it had been off for 1 week. I logged into my desktop, and the desktop froze. I manually shut the computer down, and when I turned it back on, it went to an automatic check screen. After a few minutes, the computer showed the “Blue Screen of Death” so I manually shut it down.
I tried turning the computer back on, and it gave me the option to start in safe mode. I chose the safe mode option, but instead of loading to my desktop, the screen went blank and it looked as though my monitor had shut off, even though it was still on…
I kept trying to load it but I either got the blank screen or the Blue Screen of Death.
I tried loading my Fix-It Utilities recovery disk, which allowed me in to use the recovery options, but when I tried to get to my desktop, it was either the blank screen or blue screen again.
I tried reinstalling Vista, but either got the blue screen of death during the installation process. I tried reinstalling twice after that with the same end results.
I tried installing XP (I had the disc from my previous computer), and it began to install, but during the installation process, I had once again got the blue screen of death.
I’m not sure where to go from here. I’m more than okay with losing all of the files on my computer since everything important has already been backed up. However, I’m not sure how much that would cost, or if it would even work at this point.
Also, I was curious about how computer repair places wipe the hard drive. How do they do it? And are they able to save or view the files?
NOTE: A registry fixer was already used- Didn’t work.
I am UNABLE to get to my desktop, so DO NOT recommend downloadable software.
And please, only valid answers.
Thank you, kindly.
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3 Responses to “Computer Issues! Will You Help, Please?!!?”
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Boot from the Vista disk, and when it asks you which partition to install on, click Advanced Options (Or something similar, Im working from memory), select your computer’s drive, and click the format option. This will wipe everything. Though I highly doubt this is the issue. Im pretty sure the issue is faulty RAM. Open your computer and find the RAM sticks (Google search or get someone experienced with computers). Take them out one at a time and see if the problem is still there. If the problem goes away when you take one stick out, that stick is faulty. Replace it.
the boot sector in your hard drive is fried, usually from a virus. the hard drive needs replaced and any good tech should have a spare.
try pressing F10 at start up and use arrow to select your option