A Technician Installed A New Hard Drive And Now The Recovery Discs Won’t Work! How Can I Re-install Windows?
I have 2 sets of recovery discs, (one I made, the other I purchased from HP). Every time I try to run them, a blue screen comes up saying “A problem has been detected, windows was shutdown to prevent damage. Remove any newly installed hard drives. Check your hard drive to make sure it is properly configured & terminated”
The tech said he used a “Tattoo disc” but he didn’t know which number my system was, so it may be causing this & he’s paid to is install hard ware, “software is up to the customer-AHH
I checked in the BIOS, the hard drive is being recognized, but the numbers listed are different than the number written on the actual hard drive/paper work that came with it. Huh?
It says: WDC WD2000JS-00NCB1 on the BIOS screen, and it says : WES WD2000JS, on the hard drive/paper work. Will that make a difference??
This is my mother’s pc, and she is anxious to get her pc back. (It’s an HP Pavillion, actually, unless I can re-install windows, it’s a paper weight. HELLLPPP????
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5 Responses to “A Technician Installed A New Hard Drive And Now The Recovery Discs Won’t Work! How Can I Re-install Windows?”
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Dear Sis,
In your old HP HDD, there were ‘ghost files’ which are always going to be there… no matter if you do a system restore. These allow for only the origional system restore discs to work. So for example this is why you cant buy a new system and use its discs on an older system.
Since you have had a new HDD… you’re going to need what’s called an OEM Windows disce… Origional Equipment Manufacturer’s Disc. This is for people who are free of the ghost files, but generally is more expensive, and has a limited number of activations.
The WDC is the Western Digital Caviar… the other is from the same brand Western Digital, and no it does not matter. Here is what you want:http://www.newegg.com/Product/Product.as…
or if you want XP just search for it in the search box.
Hope this helped
HP offers free E-mail and Live Chat support.
I would recommend going to them to see their advice. Look on this page and select either e-mail or live chat option. Be prepared to give model number and perhaps serial number of computer needing fixed. Good Luck.
will have to get a copy of windows from ebay or somewhere
put in the first restore cd and shut down the computer
when you boot up press f10/f8 or whatever gets you to your boot menu
then boot from the cd and when running the recovery cds partition your hard drive and reinstall windows
-hope this helps
Do you mean a new hard drive, as in replaced the original hard drive, or a second hard drive, so you have two now?
The model numbers shouldn’t make a difference and if you’re booting from a cd, the hard drive that’s in it shouldn’t make any difference. Are you sure you’re booting from the cd and not trying to boot from the hard drive?
If you’re in the BIOS, make sure that your cd drive is selected as the first boot device.